Cancellation
At ORBION, every jewelry piece is handcrafted to order. To maintain smooth production and ensure fairness, the following cancellation terms apply:
Cancellation Window
- Orders may be canceled within 24 hours of purchase for a full refund.
After 24 Hours
- Once the 24-hour window passes, production preparations begin.
- At this point, the order becomes non-cancellable.
Custom Orders
The following categories are considered Custom Orders and are strictly non-cancellable—regardless of when the request is made:
- Eternity rings
- Layaway orders
- Any order requiring custom specifications, custom diamond cuts, unique design changes, or personalized elements
Exceptional Cases
- In rare and exceptional cases where cancellation is absolutely necessary after the 24-hour window, a partial refund or store credit may be considered.
- The decision will depend on the progress of production at the time of the request.
- This is evaluated case-by-case and not guaranteed.
How to Request a Cancellation
- Email us immediately at sales@orbionjewels.com
- Please include your order number and reason for cancellation
- Requests submitted after the 24-hour mark may not be eligible
Store-Initiated Cancellations
In rare situations involving unforeseen production or logistical challenges, ORBION may cancel an order.
- In such cases, customers will receive a full refund.