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Cancellation

At ORBION, every jewelry piece is handcrafted to order. To maintain smooth production and ensure fairness, the following cancellation terms apply:

Cancellation Window
  • Orders may be canceled within 24 hours of purchase for a full refund.
After 24 Hours
  • Once the 24-hour window passes, production preparations begin.
  • At this point, the order becomes non-cancellable.
Custom Orders

The following categories are considered Custom Orders and are strictly non-cancellable—regardless of when the request is made:

  • Eternity rings
  • Layaway orders
  • Any order requiring custom specifications, custom diamond cuts, unique design changes, or personalized elements
Exceptional Cases
  • In rare and exceptional cases where cancellation is absolutely necessary after the 24-hour window, a partial refund or store credit may be considered.

  • The decision will depend on the progress of production at the time of the request.

  • This is evaluated case-by-case and not guaranteed.

How to Request a Cancellation

  • Requests submitted after the 24-hour mark may not be eligible

Store-Initiated Cancellations

In rare situations involving unforeseen production or logistical challenges, ORBION may cancel an order.

  • In such cases, customers will receive a full refund.
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