Where is ORBION based?

ORBION is proudly based in Surat, India — the diamond capital of the world, where over 90% of the world’s diamonds are cut and polished. This legacy of craftsmanship inspires every piece we create, blending generations of skill with modern precision.

What is Moissanite?

Moissanite is a lab-created gemstone originally discovered in a meteor crater in 1893. Composed of silicon carbide, it’s known for its brilliance, durability, and eco-friendly origin — a beautiful and ethical
alternative to diamonds.

How does Moissanite differ from a Lab-Grown Diamond?

While both are sustainable, Moissanite is a distinct gemstone made from silicon carbide, whereas lab-grown diamonds are pure carbon — identical to mined diamonds in every way. Moissanite offers slightly more fire and sparkle, while diamonds maintain a subtler and more crisp and clear shine.

What colors are available in Moissanite?

We offer a curated range including DEF (colorless), GHI (near colorless), Ligh Yellow, Champagne, Blue-Green, Green, Deep Blue, Grey, and Black.

What are Lab-Grown Diamonds?

Lab-grown diamonds are created using advanced technology that replicates natural diamond formation — identical in appearance, composition, and sparkle to mined diamonds, but without environmental or ethical concerns.

Does ORBION offer Lab-Grown Diamonds?

Yes. We offer a wide selection of certified lab-grown diamonds in various shapes and cuts. Each can be customized to suit your design preferences.

Are Lab-Grown Diamonds certified?

Yes, all our lab-grown diamonds are certified by reputable institutions such as GIA or IGI for authenticity and quality.

Do you offer vintage or fancy cuts?
Absolutely. We specialize in Old Mine, Old European, Kite, Shield, Step Pear, Elongated Cushion, Portrait, and other custom cuts upon
request both in Moissanite and Lab Diamonds.

Can I modify an existing design?

Yes. You can personalize any existing design by filling out our Custom Order Form and sharing the SKU with the changes you’d like — from stone shape to setting details.

Do you create fully custom pieces?

Yes. Simply share your vision, sketches, or inspiration images through our Custom Order Form, and our design team will bring your idea to life.

Does customization affect production time or cost?

Typically no, unless the design is unusually complex. We currently do not charge additional design fees.

Can I engrave my jewelry?
Yes, engraving is complimentary on request.

Do you offer payment plans?

Yes. ORBION offers flexible, interest-free layaway plans through PayPal.

• Minimum first payment: 30%
• Production begins at 50%
• Shipping upon 100% completion
  Layaway plans are non-cancellable once production starts.

Can I cancel my order?

Cancellations are time-sensitive. Please contact us at sales@orbionjewels.com as soon as possible. Eligibility for a refund depends on the production stage — see our full Cancellation Policy for details.

Do you offer rush orders?

Yes. Our standard production takes 2–3 weeks, but with our Rush Service, your order can be prioritized and completed in 7–10 days (excluding shipping time).

Do you offer gift wrapping?

Yes, we offer elegant gift wrapping to make your purchase even more special.

Do you have special options for proposals or anniversaries?

Yes. Explore our personalized gift boxes and unique proposal experiences — designed to make your moment unforgettable.

How long does production take?

Most pieces take 2–3 weeks. If any item requires refinement to meet our quality standards, production may extend by 1–2 weeks.

How long does it take to cut a stone?

Moissanite cutting typically takes about 1 week. Lab-grown diamonds, depending on sourcing or cutting, 

•  Sourcing: 1 week       
• Custom Cuts: 4–5 weeks

Which countries do you ship to?

We ship worldwide. If your country isn’t listed at checkout, contact us and we’ll assist you directly.

• What are the shipping timelines?Standard shipping: 17–19 days (via India Post or USPS)
• Express shipping: 5–7 days (via UPS, FedEx, ARAMEX or DHL)

Are customs duties or import taxes included?

Import duties, taxes or tariffs (if applicable) vary by country and are not included in our prices. Please check local regulations
before ordering, as customers are responsible for any applicable charges.

How should I care for my jewelry

• Avoid contact with harsh chemicals, lotions, and perfumes.
• Remove jewelry before sleeping, exercising, or swimming.
• Clean with mild soap, lukewarm water, and a soft brush.
• Inspect regularly for loose stones or wear and seek professional service if needed.

What ethical practices does ORBION follow?

We are committed to responsible sourcing and sustainability.

• Ethical sourcing: All gemstones are conflict-free and responsibly made.
• Recycled gold: We use recycled metals to reduce environmental impact.
• Fair workplace: Safe conditions, fair pay, and zero tolerance for exploitation.
• Ecopackaging: Our packaging is made from recycled and biodegradable materials.
• Transparency: We communicate openly about our processes and continuously improve our sustainability efforts.